ACCOUNT CANCELLATION AGREEMENT
[update]2024/08/07
Before you officially start the next account cancellation process, please read, fully understand and agree to this Agreement (hereinafter referred to as "this Agreement"), especially the bold terms.When you click the next step, it is deemed that you have agreed to and abide by the entire content of this agreement.
YOU SHALL HAVE THE CIVIL CAPACITY REQUIRED BY YOUR ISSUING REGION OR YOUR ISSUING REGION IN ACCORDANCE WITH THE CONDUCT OF YOUR SIGNING THIS AGREEMENT. IF YOU DO NOT HAVE THE APPROPRIATE CAPACITY FOR CIVIL CONDUCT, PLEASE READ AND ACT ACCORDINGLY IN THE COMPANY OF YOUR GUARDIAN, AND MAKE SURE THAT THE GUARDIAN AGREES WITH ALL YOUR ACTIONS. IN THIS CASE, YOU AND YOUR GUARDIAN SHALL BEAR ANY AND ALL CONSEQUENCES ARISING THEREFROM IN ACCORDANCE WITH THE RELEVANT PROVISIONS OF THE LAW.
In order to ensure the smooth completion of the logout, please do not use this account to log in the products and services associated with the account during the processing of the account cancellation application stipulated in this agreement, otherwise you will be deemed to have revoked the account logout.
1. Consequences of Cancellation of the Account
You understand and agree that any and all consequences that may arise after the cancellation of your account will be borne by you, including but not limited to:
1.1. After the account is cancelled, you will no longer be able to log in/use any products and services associated with this account, nor retrieve any content and information added or bound through this account, and you will no longer be able to register with the same registration information (mobile phone number, third-party account, etc.) within 14 days after the account is cancelled. After your account is cancelled, it cannot be recovered. Even if you apply for registration with the same registration information (mobile phone number, third-party account, etc.), the account at this time will be deemed as a new registration by default. Please be aware that you cannot register more than 5 times with the same account information (mobile phone number, third-party account, etc.). WE KINDLY REMIND YOU TO BACK UP THE CONTENT AND INFORMATION THAT NEED TO BE BACKED UP BEFORE APPLYING FOR CANCELLATION.
1.2. Except as otherwise provided by laws and regulations of your country/region or this Agreement, after the account is cancelled, all content, information, data and records under all products and services you log in and use through the account will be deleted or anonymized. You will not be able to retrieve the above-mentioned content, information, data and records, nor will you have the right to ask us to do so. Such content, information, data or records include but are not limited to: (1) your personal information under the account, including mobile phone number, password protection and other personal information; (2) the company's related products / services you have used under this account, including but not limited to game characters, virtual props, avatars, nicknames, achievements, recharge and consumption records, geographic location, chat records, etc.; and (3) all other contents, information, data and records under the account.
1.3. Please be aware that if the account is cancelled, all income / rights and interests under the account will be cleared, except as otherwise provided by laws and regulations of your country/region. Accordingly, we would like to remind you that before you cancel this account, please properly deal with your game revenue or make sure that the relevant game revenue has been settled. Once you cancel this account, if there is still game revenue under this account (including the game revenue generated during the use of this game and possibly generated in the future), you are deemed to have voluntarily waived the game income / rights and interests, and we have the right to remove all game revenue / rights under this account, and any and all consequences arising therefrom shall be borne by you.
You understand and agree to waive the income / rights generated but not yet consumed during the use of the relevant products and services under this account and the expected benefits / rights that may be generated in the future by canceling your account, you agree that we will not be required to restore or compensate for such benefits / rights, including but not limited to:
(1) game membership rights and interests, grades. All data related to the growth and upgrading of game characters (including, but not limited to, experience, honor, reputation, titles, etc.);
(2) virtual items such as virtual currencies and virtual props that have not yet been used in online games (such as card coupons, gold coins, diamonds, props, etc.)
(3) purchased services that have not yet expired;
(4) revenue from other games that have been generated but not consumed or expected game revenue in the future, etc.;
(5) future income / rights and interests of your published content under this account; and
(6) any other rights and interests that have been generated but not yet consumed under this account or expected benefits that may arise in the future.
1.4. Upon cancellation of this account, the user agreement you signed with us relating to the game will be terminated (except for those that have been agreed to continue to take effect). However, the termination of these agreements does not affect your liability for using the game service before the account is cancelled. You are still responsible for the use of this game service before the cancellation of your account, including, but not limited to, liability for breach of contract, liability for damages and performance obligations.
1.5. Other (possible) consequences arising from account cancellation.
2. Requirements for cancellation.
Before you apply / continue to apply for cancellation from us, in order to protect your account security and related rights and interests, you need to check and ensure and promise that the account you apply for cancellation has met the following conditions at the same time, including, but not limited to:
2.1. The account is legally owned and logged in by you, and complies with the user agreement and the relevant rules and regulations on the account.
2.2. The account is in a safe state:
(1)the account is in normal use and is not in the period of illegal handling (meaning that the account is blocked and other measures taken for violating game-related agreements and rules). And there is no risk of being stolen or blocked;
(2)there are no outstanding complaints or reports during the period of applying for cancellation;
(3)the account is not illegally checked or restricted during the period of applying for cancellation; and
(4) the account has no abnormal login record and no other security risks in the last month.
2.3. There are no assets (or negative equity) in the account, and the game income has been settled or properly disposed of, including but not limited to coupons, diamonds, gold coins, props, experience cards, members' rights and interests and other game income. Please handle your game revenue properly.
2.4. There are no outstanding orders in this account: including, but not limited to, orders related to virtual currencies, virtual props and peripheral goods of online games based on this account. If the account has enabled the "Auto Renewal / Auto subscription" function, PLEASE MAKE SURE THAT YOU HAVE CANCELLED THE "AUTO RENEWAL / AUTOMATIC SUBSCRIPTION".
2.5. There are no unresolved disputes in the account and its contents, including but not limited to complaints and reports, investigation by issuing local authorities, arbitration, litigation and other disputes.
2.6. Other conditions that should be met.
You can try to solve the above problems by yourself. If you can't handle it or have any doubts during the process, you can contact our company's customer service for assistance.【via: service@eggtartgame.com】
3. How to cancel the account
3.1. You are required to log out on the relevant function settings page in the game in accordance with our official logout procedures and operating guidelines.
3.2. You have agreed to all the contents of this Agreement; at the same time, you have checked and confirmed that all the conditions necessary for cancellation under Article 2 of this Agreement have been met.
3.3. After you have completed paragraph 2 of Article 3 above, in order to further protect your relevant legitimate rights and interests, we have the right to verify whether you meet some or all of the cancellation conditions stipulated in Article 2 of this Agreement as appropriate. If we verify it, we have the right to comprehensively judge whether your account meets the cancellation criteria based on your account security status and your use of related products and services. In order to protect your account security and property rights and interests, we have the right to authenticate the cancellation application to determine that you are the authorized user of the account. For the security of your account, you must provide us with your account name, account ID, mobile phone number bound to the account(if any), email address (if any), and third-party account information bound to the account (if any). If, after a comprehensive judgment, we find that the account does not meet the requirements for cancellation, or if the authentication fails, your logout may fail, you can follow our guidelines or contact customer service for assistance. Even if we judge that you meet the conditions for cancellation, it is based on your promise (that is, your own commitment to ensure that your account meets the above conditions for cancellation). It is still your own responsibility for ensuring that your account meets the above conditions for cancellation, and we do not bear the corresponding legal liability.
4. Miscellaneous
4.1. This Agreement is an integral part of EULA and applies to all products and services of EGGTART HK LIMITED. Matters not covered in this Agreement shall apply to the EULA. At the same time, you acknowledge and agree that even if your account of the game is cancelled, it will not reduce or relieve you of your (possible) liability under relevant laws and regulations, relevant agreements, rules, etc.
4.2. If there are any problems you can't handle during the account cancellation process or if you have any doubts in the process, please feel free to contact our customer service for assistance【via: service@eggtartgame.com】.